Is in-house advertising better than using an agency?

Brands are looking for more control over their advertising output. Is bringing creative in-house better than outsourcing advertising? Or is there a third way?
An orange room on a TV advert film set
Updated Sept 2026

Why do brands bring advertising in-house?

Brand are becoming increasingly wise to traditional ad agency holding company ways.  Holding co's are keeping all work within their networks no matter the costs or creative implications. Brand CFO’s want a lot for their budget and have and decided they can do the work themselves.

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What gaps does an in-house team still leave?

The way ad agencies approached creativity for brands died years ago. The “big” advert surrounded by a dribble of marketing comms is long gone.

But the constant stream of output needed by social channels and digital platforms stretches the many traditional agencies to breaking point. Is that the end of outsourcing advertising?

Clients want brief to completion time frames that don’t allow for the Chinese whispers of larger agencies. Brands looked for a more efficient workflow and came up with the idea of creating in-house creative departments to handle all needs.

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When should you keep work in-house vs call a partner?

The answer to this question is generally sure! Building a brand new in-house creative team is great fun. You get to interview hundreds of creatives looking to join your business.

Things will get off to a great start, ideas will flow, and the flexibility of having creatives ready to jump will validate your decision.

But, as the years progress, you might find a worrying trend appearing from your creative department. Everyone starts to get a little too comfortable. In the interviews, all those creatives talked a good game. How they want to break boundaries, dare to be different.

In reality, some just wanted a break from the constant pitching. Competing against other marketing agencies is tough. Having to kill your food (win pitches) before you can eat gets tiring. Some agency staffers long for the joy of being handed another in-house brief without having to win the business first.

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Agency crew in a film studio

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How do you keep in-house creative sharp?

The risk of a creative team becoming too comfortable is real. As the years fly by, how many of your bright-eyed creatives are still in their same positions? It’s not easy to fire people for doing just an OK job.

Does this lack of ambition start to show up in your team’s creative output? Do the same ideas get trotted out because they’ve worked before? Is it time to go back to outsourcing advertising again?

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What is the hybrid model for in-house and agency?

For years we’ve worked alongside big brands as an extension of their marketing departments. This way of providing marketing services has worked well. Marketing campaigns get created in-house, and research fine-tunes the creative brief. The brief then comes our way, and we put together the best team to handle the project.

The joys of working this way are many. Brands know their marketing and sales needs, but they need a quick turnaround to realise the campaigns. Toast can provide immediate results or push-back if we feel a tighter brief is necessary. Like most small businesses, we go the extra mile because we can lose business for doing just an OK job.

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How can Toast TV work as a script-to-screen partner?

We think that having access to the broad talent pool offered by your outsourcing advertising to a small agency is ideal. Big global players see the advantage of having a roster made of smaller niche agencies who are quick, agile and cost-effective.

Toast can deliver outsourced marketing content at lightning speed. We can react to the consumer conversations already taking place.

Toast is a friendly, cost-effective boutique agency. We specialise in helping clients move to the next level by getting under the skin of a brand. We create genuinely effective TV advertising and associated marketing activity. We deliver against ROI targets set by our clients.

Much of our time is spent working closely with brands marketing departments producing outsourced marketing. It’s something we excel at. – Finally, as they say, small is beautiful.

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FAQs

When should a brand outsource TV advertising production?

When you need high production value live-action, large cast, Clearcast, multi-format delivery or a producer who will push back on a weak brief. An in-house agency is rarely setup for this type of work.

What is a hybrid in-house and agency model?

A hybrid model means your in-house team keeps track of brand fluency, day-to-day content. And apartner like Toast TV plugs in for script-to-screen TV and complex production when the brief stretches beyond permanent headcount.

Is in-house advertising cheaper than an agency?

If you're looking at volume and fast turnaround content, yes. But if you want hero TV adverts, Clearance help then it's best to have a seasoned partner. Thinking about cost alone is the wrong way to think about creative work. Will an in-house agency challenge week briefs.

Author:
Bob Hough
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